Kathleen Ragan Crowned 3d Summer Challenge Champion of Customer Service
DENVER — 3d Lacrosse has crowned Kathleen Ragan, a manager with 3d New England in Massachusetts, champion of the second annual 3d Summer Challenge company-wide customer service competition.
Ragan, who manages all girls programming for 3d New England and handles a long list of other responsibilities for the Boston-based office, was honored for demonstrating world-class dedication to her team and to her players on a July trip to the US Lacrosse U-13 National Championships held in Indianapolis.
When a youth player went down with an unfortunate injury on a Thursday afternoon, Ragan left the field with the player as medical staff was treating her. Ragan watched over the player until she was finally released from the hospital later that evening – long after her teammates’ scheduled flights home had departed.
Faced with more delays the following day hoping to return to New England, Kathleen stayed at her player’s side to comfort her through the difficulties. She spent an entire Friday in an airport, scheduling and then rebooking flights after several cancelations, before finally boarding a plane late at night.
After meeting with the player’s family at Logan International Airport and eventually making it home herself early Saturday morning, Kathleen had spent nearly two extra days behind in Indiana ensuring that her player was in good hands and ultimately made it through a daunting situation that included a number of unexpected logistical challenges.
3d Lacrosse’s Chief Executive Officer Greg Waldbaum announced the winner of the 3d Summer Challenge along with other company accolades last week in Denver at 3d Lacrosse’s annual offsite gathering. Ragan was honored in front of 60-plus of her co-workers who gathered in Lower Downtown.
“Kathleen’s story really captures and epitomizes the type of character 3d Lacrosse looks for and works to foster in its coaches across the country,” said Waldbaum, who shared other stories of 3d Lacrosse’s customer service excellence from 2016.
“Player safety and welfare is paramount in how we operate as a company and network of coaches, and Kathleen certainly reinforced that by showing the care and decency to help out one of her players, no matter what it took.”
Waldbaum started the 3d Summer Challenge last year, pulling inspiration from world-renown business executive Richard Branson best known for his success and innovation as the founder of Virgin Group.
“We created the 3d Summer Challenge for one simple reason: treating 3d players and their families is a top priority in everything we do as a company. This is a strong reminder each year to our employees that 3d Lacrosse is committed to providing the very best lacrosse experience for all of our players and their families,” Waldbaum said.
“This award provides incentive for our employees to push themselves, to be more creative, to be more selfless and to be more thoughtful in how we continually strive to improve the value and overall experience for any 3d Lacrosse customer.”
Kathleen was awarded with a trip for two to Las Vegas. In 2015, the award went to 3d New England senior manager Peter Sessa.
Learn more about 3d Lacrosse at 3dLacrosse.com.
About 3d Lacrosse 3d Lacrosse is the nation’s fastest-growing lacrosse services company, offering innovative training, premier events, select travel teams, recruiting showcases and leagues for boys and girls ages six through 18 at all levels of organized competition. Founded in 2009, the Company trains more than 35,000 athletes annually using its proprietary Box-Field Hybrid™ Development System that combines the tight stick-handling and ball control of box lacrosse with the team-based field strategies used in Division I college programs. In addition to lacrosse-specific training, professional coaches help players develop lifelong skills, including dedication, teamwork and critical thinking under pressure. Based in Denver, 3d Lacrosse also has offices in Annapolis, Atlanta, Boston, Dallas, Detroit, Hartford, Houston, Los Angeles, New York, Portland, San Diego and San Francisco. Learn more at www.3dLacrosse.com.
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